This website is run by Lewisham Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- zoom in up to 200% without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- we've also made the website text as simple as possible to understand
If you have a disability, you can get advice on making your device easier to use from AbilityNet - www.abilitynet.org.uk
Parts of this website are not fully accessible. For example:
- some pages and document attachments may not be clearly written
- some pages may have poor colour contrast
- some heading elements may not be consistent
- some images may not have good alternative text
- many documents are in PDF format and are not accessible
If you need information in a different format contact us via SITbusinesssupport@lewisham.gov.uk and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
We’ll then consider your request and get back to you in regards to what we are able to provide.
If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us via SITbusinesssupport@lewisham.gov.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) via www.equalityadvisoryservice.com
Lewisham Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
Interactive tools and transactions
Some of our interactive forms in the service portals mentioned above are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).
The Library catalogue is WCAG 2.0 AA compliant and we are working with the supplier to make sure the next version will be WCAG 2.1 AA compliant.
The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.
Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by September 2020.
Headings on some pages are not in a logical nested order. We plan to identify and fix these by September 2020.
Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value). We plan to identify and fix these by September 2020.
Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Prerecorded)) and 1.2.3 Audio Description or Media Alternative (Prerecorded).
Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.
Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix Council meetings reports and census documents.
Any new PDFs or Word documents we publish will meet accessibility standards.
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally by Frontline the creators of this platform.
We plan to identify and fix issues according to the timescales shown for each area above.
This statement was prepared on 23 September 2019. It was last updated on 2nd April 2020.
Lewisham Council's Accessibility Statement can be found here: https://lewisham.gov.uk/about-this-site/accessibility/accessibility-statement