This session will be delivered virtually via a pre-recorded webinar link. It will focus on understanding best practice around managing parental complaints raised via Ofsted or otherwise. Governors/Headteachers will have the opportunity to go through case studies and explore potential courses of action with real examples of recent Ofsted complaints that have been raised in the Lewisham Borough. Specific examples from a Lewisham Head teacher will be presented to provide practical solutions to managing complaints efficiently and effectively ensuring that both the staff and the students are protected, including the role of governors in managing complaints. The course is intended for:
- School safeguarding link governors or chairs of governors
2 Hour Training with a variety of resources. Access details for course will be provided to confirmed delegates on the published date of the course., with details to follow upon booking confirmation.
Training can be purchased outright at £128 per place OR 1 x free place for Enhanced SLA customers and 2 x free places for Premium SLA customers per annum
If your governing body has purchased the Lewisham Central Governor Training SLA or the Support and Training SLA for schools with independent clerks any number of governors can attend this course free of charge. The initial charge of £128 will be credited in arrears by the safeguarding team and thus the course will be free to governors of subscribing schools. A charge of £128 will apply to governors of schools without the Lewisham Central Governor Training SLA or the Support and Training SLA for schools with independent clerks.
School Business Managers, Senior Leadership, Governors